BitKingz Casino Privacy Policy

At Bit Kingz, we take your privacy seriously and are committed to protecting the personal information you share with us when you register, deposit, play, or withdraw funds through our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. By creating a BitKingz account, using our website, or downloading our mobile app, you agree to the practices described below.

Our casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Costa Rica. Vixatrix Limited, a Cyprus company registered under number HE 459370 with its registered office at Pavlou Nirvana 4, Alpha Tower, Limassol, Cyprus, is also named as an operating entity. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and any unresolved dispute is settled through arbitration in Costa Rica or through EGIS (egis.io), our independent alternative dispute resolution body.

Information We Collect

We collect several categories of information to provide, secure, and improve our services. This includes information you give us directly and information we gather automatically as you interact with BitKingz.

Account and Registration Data

When you complete a BitKingz register process, we collect your name, date of birth, email address, phone number, residential address, and a password. We require one account per person, family, address, email, IP address, phone number, account number, card, e-wallet, or device, and we use this information to prevent duplicate accounts and fraudulent activity.

Verification and KYC Data

To comply with our licensing obligations, we ask you to submit identity documents, proof of address, and payment verification documents. Document review can take up to 30 working days, and your withdrawal remains pending until our verification process is complete. If we cannot reach you by phone or email within two weeks of a withdrawal request, we may lock your account and cancel the withdrawal.

Payment and Transaction Data

We record every bitkingz deposit and bitkingz withdrawal you make, including the payment method used, transaction amounts, currency, and timestamps. Deposits must come from an account held in your own name. Paysafe transactions are processed by Tronabriz Limited, and Dama N.V. is also published as a processor of Paysafe payments on our platform. We share the minimum data necessary with these processors to complete your transaction securely.

Technical and Device Data

We automatically collect your IP address, device identifiers, browser type, operating system, and log-in timestamps whenever you access our BitKingz casino login page or use our BitKingz casino app. This data helps us detect suspicious activity, enforce our geo-restriction policy, and maintain the security of your session.

How We Use Your Information

• We use your data to create and manage your BitKingz login and account profile.
• We process your deposits and withdrawals and verify the source of funds.
• We communicate with you about promotions, a BitKingz promo code, or a BitKingz bonus code you may be eligible for, where you have consented to marketing.
• We monitor gameplay patterns to support responsible gambling tools and detect problem-gambling indicators.
• We use your information to comply with anti-money laundering, tax, and licensing obligations under Tobique Gaming Commission regulations.
• We analyze app usage to improve the BitKingz app and our desktop and mobile browser platforms.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our BitKingz casino app to remember your preferences, keep you securely logged in, and measure the performance of our games and promotions. Cookies also help us recognize returning players and tailor content such as a bitkingz no deposit bonus offer or a bitkingz casino 50 free spins promotion where locally permitted. You can manage cookie settings through your browser, although disabling certain cookies may affect site functionality.

Sharing Your Data with Third Parties

We share your information only where necessary to operate our services. This includes:

• Payment processors, including Tronabriz Limited and Dama N.V., for handling Paysafe and other transactions.
• Game providers and aggregators whose software powers our slots, live dealer tables, and sportsbook, solely to enable gameplay and settle results.
• Regulatory authorities, including the Tobique Gaming Commission and EGIS, where required by law or in connection with a dispute.
• Fraud-prevention and identity-verification partners who help us confirm your identity during our KYC process.
• Professional advisers, auditors, and law enforcement agencies where legally obligated.

We do not sell your personal data to third parties for their own marketing purposes.

International Data Transfers

Because Bit Kingz operates internationally across markets including Germany, Australia, Canada, New Zealand, Norway, and Arabic-speaking regions, your data may be transferred to and processed in countries outside your own, including Costa Rica and Cyprus, where our operating entities are established. We take appropriate contractual and technical measures to ensure your data receives an adequate level of protection wherever it is processed.

Data Retention

We retain your account, transaction, and verification records for as long as your BitKingz account remains active and for a further period afterward as required by our licensing, anti-money laundering, and tax obligations. Bonus and wagering records, including data tied to a BitKingz bonus or BitKingz casino bonus, are retained to resolve any future disputes about eligibility or wagering completion.

Data Security

We employ industry-standard encryption, secure servers, and access controls to protect your personal and financial information. Access to your account is protected through your BitKingz casino login credentials, and we strongly recommend using a unique password and enabling any additional security features we make available. We restrict VPN use to bypass geo-restrictions, and any attempt to do so may lead to confiscation of winnings and additional account review.

Your Rights

Depending on where you reside, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to object to certain uses such as marketing communications, including offers related to a bitkingz bonus code or promotional emails. To exercise any of these rights, please contact our support team using the details below, and we will respond within a reasonable timeframe in accordance with applicable law.

Children's Privacy

Our services are strictly intended for adults of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with funds handled in accordance with our terms and applicable regulations.

Restricted Territories

We do not offer our services to residents of certain restricted countries, and players who access BitKingz in violation of these restrictions, including through VPN use, are not entitled to refunds or withdrawals. We process location and account data specifically to enforce these territorial restrictions and to comply with our licensing conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of BitKingz, including logging in through your BitKingz login or using our app, constitutes your acceptance of any revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or how to manage your preferences, please reach our support team via LiveChat, available 24/7, or by email at [email protected]. We are here to help with any privacy-related concerns regarding your BitKingz account.